Return & Exchange Policy
Last Updated: August 2026
At Tiki Nepal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Returns & Exchanges
You may request a return or exchange within 2 days of receiving your order if:
The item is damaged, defective, or incorrect.
The item is unused, unwashed, and in its original condition.
All original tags, packaging, and accessories are intact.
Non-Returnable Items
The following items cannot be returned or exchanged:
Products that have been worn, washed, altered, or damaged after delivery.
Items without original tags or packaging.
Products purchased during clearance or final sale (unless damaged or incorrect).
Gift cards or promotional items.
Size Exchange
If you need a different size, we offer exchanges subject to stock availability.
Customers are responsible for shipping costs associated with size exchanges unless the wrong size was sent by Tiki Nepal.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the item and packaging
After verification, we will arrange a replacement, exchange, or full refund at no additional cost.
Return Process
Contact our customer support within 7 days of receiving your order.
Provide your order number and reason for the return or exchange.
Wait for return approval and shipping instructions.
Once we receive and inspect the item, we will notify you of the outcome.
Refunds
If your return is approved:
No Refunds available except for special case of product being misplaced during the delivery.
Return Shipping
If the return is due to our error (wrong, damaged, or defective item), Tiki Nepal will cover the return shipping cost.
For all other approved returns or exchanges, the customer is responsible for return shipping charges.
Contact Us
For any questions regarding returns or exchanges, please contact us:
Email: [email protected]
