Order Processing
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
All over Nepal: 2-3 days
Delivery times are estimates and may vary due to custom order, weather, courier delays, festivals, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location.
Free shipping promotions, if available, will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via SMS or email (where available) so you can monitor your shipment.
Delivery Attempts
Please ensure someone is available to receive your order at the provided address. If delivery is unsuccessful after multiple attempts, the package may be returned to us.
Incorrect Address
Customers are responsible for providing accurate shipping information. Tiki Nepal is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of receiving your package. Include your order number and photographs of the package and products so we can investigate and assist you.
Delays
While we strive to meet our delivery estimates, unexpected delays may occur due to courier issues, weather conditions, strikes, or other circumstances beyond our control. We appreciate your patience and understanding.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: [email protected]
